mySiemens

mySiemens, our full-service e-business website, makes doing business with us easy and convenient. Order hearing instruments, manage your entire account, customize your own marketing materials and so much more online, 24 hours a day, 7 days a week. And with recent updates and enhancements … mySiemens just keeps getting better and better.

Online Ordering

• Order new custom instruments: complete a validated order in minutes, plus get an extra $10 off each new custom instrument you order online.
• Order BTEs, batteries, marketing materials and more: user-friendly enhancements make ordering a breeze.
• Repairs: simply enter the serial number to access all existing data for the instrument, then check off a reason for repair.

Access All Orders

• Quick access to most recent orders: enjoy one click access to your 10 most recent orders.
• View and track status of all orders: whether you placed your orders online, offline or via our eTONA enabled ordering module, view complete order details and track its status.
• Edit custom and repair orders: make changes to an order, even after submission (but before processing).
• Check warranty expiration date: simply enter the serial number of the instrument.
• Print bar-coded return-for-credit forms: search and print any order’s specific return-for-credit form and send it with the instrument.

Complete Account Management

• Make online payments: use a credit card or your checking account! Apply payments to specific invoices or your statement balance.
• View monthly statements: receive an e-mail alert when your newest statement is available online, plus opt to stop receiving paper statements and receive online statements only.
• Print copies of invoices: access to all your invoices at your fingertips - print, view or save them to your computer.

Complete Support Sections

• Marketing services: customize your own marketing pieces and order off-the-shelf marketing materials.
• Education: read through our latest Tip of the Week, participate in online courses and find out about local and regional seminars.
• Library: view and download the most up-to-date forms, technical specs and product information.
• Software updates: download the latest versions and updates of CONNEXX™ and Practice Navigator™.
• FAQs: browse through our frequently asked questions to find the answer to your inquiry
• Contact us: customized with your sales representatives information, simply fill out the form and select whom you’d like it to be delivered to.

Administrative Functions:

• Update your information: change your e-mail address, phone numbers, etc.
• Manage e-mail subscriptions: subscribe to member-only features, including e-mail announcements, Tip of the Week and more.
• Manage users: as an account administrator, add, update or delete all users who access your account.

Ready to get started? Sign up now! or contact your Siemens Sales Representative!