Troubleshooting
Problem: The hearing aid does not whistle when you hold it in your hand
(Only applicable if hearing aid does not have automatic feedback reduction
system).
Check to see:
- Is the hearing aid turned on?
- Is the volume control in the normal position?
- Is the battery still OK?
- Is the earmold blocked?
- Have you selected the right program (for example, programs designed
specifically for telephone use will not allow you to hear any whistling when the
aid is held in the hand)?
- Is the hearing aid damaged?
Problem: The hearing aid whistles while your child is wearing it.
Check to see:
- Is the volume control in the normal position or is it too high?
- Is there a leak in the system, primarily in the tubing connecting the earmold to the hearing aid?
- Is there too much ear wax in the ear canal?
- Is the earmold inserted correctly?
- Is the earmold too small, because the ear canal has been growing normally?
- Is the tube still connected with the earmold and the hook?
- Is the hearing aid damaged?
- Is the hook or tube damaged?
- Is the child's head tilted so that something is up against the microphone
(i.e. infant in car seat)?
Problem: The hearing aid is dead.
Check to see:
- Is the battery OK?
- Is the battery inserted correctly?
- Is the hearing aid turned on?
- Is there corrosion on the battery or the battery contact area?
- Does the hearing aid work after a new battery is inserted?
- Is the earmold blocked by earwax?
- Is the tube OK?
- Is the hook dry?
Problem: Your child says the hearing aid isn’t working properly.
Check to see:
- Is the volume control in the normal position?
- Is the opening for the microphone accessible?
- Is the battery OK?
- Is the earmold blocked?
- Is there too much ear wax in the ear canal?
- Is the hearing aid damaged?
- Are both the hook and the tube dry?
Problem: The hearing aid generates distortion and/or unusual sounds (like crackling).
Check to see:
- Is there corrosion on the battery?
- Is the battery properly inserted in its compartment?
- Is the on-off switch at the correct position and not in the middle between two positions?
- Is the volume control in the normal position?
- Is the earmold blocked?
- Are both the hook and tube dry?
- Does the earmold fit correctly?
Problem: The hearing aid got wet.
Steps:
- Shake the water away quickly.
- Remove the battery.
- Have the hearing aid checked by your Hearing Care Professional. If this is not possible: use your dry aid kit.
- Leave the hearing aid in a dry place.
- Connect the stethoset and check whether the hearing aid still
works.
Rely on your Hearing Care Professional and their staff to provide answers to
any other questions as well as counseling for your child and family whenever the
need arises.
Contact a Local Hearing Care Professional
To get more information, contact a
Hearing Care Professional. To find one in your area, enter your ZIP code in the form on the left,
or go to our search page to search by an entire state.
Make sure that the Hearing Care Professional you choose offers pediatric services.
